Returns & Warranty
How to return items, when items can't be returned, and how warranty claims work.
1. Window
Standard 7-day return window from delivery for unopened, undamaged items in original packaging.
2. Non-returnable items
Custom-configured products (cut-to-length cables, specific-voltage variants).
ATEX-rated and IECEx-rated explosive-atmosphere products (regulatory).
Items showing signs of installation or use.
3. How to initiate
Email returns@wattsstore.com with your order number and reason. We respond within 1 business hour with an RMA number and prepaid label (where applicable).
4. Refund timeline
Refunds processed to the original payment method within 5–10 business days of receiving the returned goods.
For Bank Transfer / RFQ orders, refunds are issued via wire to the originating account.
5. Damaged in transit
Photograph the package before opening if there is visible damage. Email photos to support@wattsstore.com within 48 hours of delivery — we ship a replacement at our expense.
6. Manufacturer warranty
Most products carry a 2-year manufacturer warranty against defects. Solar panels carry a 5-year product / 25-year linear performance warranty.
Warranty claims: email warranty@wattsstore.com with order number, serial number and a description of the defect. We coordinate the RMA with the manufacturer.
7. B2B orders
Bulk-quote orders carry contract-specific terms negotiated with the sales agent. Refer to your formal PDF invoice or contact your assigned agent.